This workshop presents practical roadmaps for holding difficult conversations. Workshops are divided into two categories – for management issues and dealing with co-workers. Participants will walk away with a step by step approach to these difficult conversations.
Lecture will be supplemented with classroom exercises and games to strengthen the participant’s understanding of the methods presented.
Key Session Topics:
- Planning difficult conversations
- Practicing difficult conversation
- Communication skills to enhance work team productivity
(Example topics to be examined) -
Dealing with supervisors/managers –
i.e. Asking for a deadline extension, help with workload, additional responsibilities, someone to become a mentor, warning boss of customer or client problems, telling boss someone took credit for your idea, complaining about superior’s behavior
Dealing with subordinates –
i.e. Criticizing their work, giving a negative performance review, offering constructive feedback, putting an end to gossiping, handling their telephone use, stopping backstabbing among subordinates, dealing with brownnosing, addressing attitude
Dealing with co-workers –
i.e. asking peer to pull own weight, suggesting better hygiene, asking co-worker to stop gossiping, asking a peer to cover for you while on vacation, confronting dishonest behavior
Who Should Attend:
Anyone that is having difficulty addressing tough issues with co-workers or subordinates and desires a plan to handle the conversations.