This course is designed to help participants improve their working relationships.  They will leave class with a greater understanding of behavioral styles, how to flex to different personalities, how to handle difficult people and promote themselves in the work place.

Lecture will be supplemented with classroom exercises to strengthen the participant’s understanding of the methods presented. 

Key Session Topics:

  • Difficult people styles
  • Techniques for dealing with different difficult types
  • Your behavioral style and how to flex to other styles
  • Communication techniques to improve working relationships

Who Should Attend:

All personnel can benefit from this course from new employees to seasoned professionals desiring to improve their ability to work with different personalities.