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Introduction to Root Cause Analysis and Corrective & Preventive Action


In this introductory course, participants will learn how to effectively perform root cause analysis in order to identify the true cause of problems. Students will develop skills to write effective problem statements, identify the conditions or actions immediately preceding or surrounding the problem, and understand the reasons why these causes occurred. This course will examine some of the most popular methods for root cause analysis including “The 5 Whys”, failure mode and effects analysis (FMEA), Pareto Analysis, fault tree analysis, and the Ishikawa diagram (Fishbone diagram or cause and effect).

In addition, the course will review the differences between corrective and preventive action and when each tool is used. At the end of the class, students will have a basic understanding of problem solving techniques and how to apply them in day-to-day business situations.

Lecture will be supplemented with classroom exercises to strengthen the participant’s understanding of the methods presented.

Key Session Topics:

  • Introduction to Root Cause
  • Developing a Problem Statement
  • Root Cause Analysis Techniques
  • Corrective vs. Preventive Action

Who Should Attend:

Personnel who will be required to perform problem solving investigations.

Speaker Gretchen L. McAuliffe
Gretchen McAuliffe is one of the co-founders of Labtopia.  As a Principal, Gretchen oversees operations for Labtopia Staffing and is Senior Consultant for Labtopia Solutions, Labtopia Training and Labtopia Informatix.  Gretchen specializes in providing a wide range of quality support to ISO and GxP manufacturers, laboratories, and distributors.  As a ...

Gretchen McAuliffe is one of the co-founders of Labtopia.  As a Principal, Gretchen oversees operations


for Labtopia Staffing and is Senior Consultant for Labtopia Solutions, Labtopia Training and Labtopia


Informatix.  Gretchen specializes in providing a wide range of quality support to ISO and GxP manufacturers,


laboratories, and distributors.  As a QA professional, she is an expert in developing integrated systems


for regulated industries.  She also has extensive experience in technical writing, business process mapping and


laboratory compliance.  During her career, she has managed and conducted domestic and international


audits of manufacturers, distributors and laboratories. 


 


Gretchen has a B.S. in Biology from the University of Houston and a M.S. in Biological Sciences from the


University of Houston-Clear Lake. She is an American Society for Quality (ASQ) Certified Quality Auditor


(CQA), Certified Biomedical Auditor (CBA) and a Certified HACCP Auditor (CHA).  She is also one of the first


GMP professionals in the world to become a ASQ Certified Pharmaceutical GMP Professional (CPGP). 


In addition, Gretchen is a is also a certified ISO 9001:2008 lead auditor and trained Administrator for


ThermoFisher Scientific’s SampleManager LIMS.


 


When she finds time to relax, Gretchen enjoys spending time with her husband Shannon and


their two daughters, Caitlin & Ciara.  She enjoys traveling, a good book and a dinner with family and


friends.

Full Description
Organizer Jhana K. Porter

When?

Tue, April 30, 2013
8 a.m. - 5 p.m.
(GMT-0500) America/Chicago

Event has ended

Where?

Labtopia, Inc.
12929 Gulf Freeway, Suite 108
Houston, TX 77034